Digitalization and Work Organization in New Urban Food Delivery Systems

Abstract

The implementation of food distribution in general and especially within urban areas requires a state-of-the-art logistics system. One decision therein is the level of centralization, with shifting optima due to emerging digitalization and peer-to-peer concepts. This study presents insights regarding the effects of innovative food logistics solutions with digitalized logistics. Findings are based on two case studies from (1) new urban distribution systems (Foodora, Lieferando and Deliveroo) and (2) Foodsharing in Germany. Results focus on the digitalized fast and short-term coordination between suppliers, transporters and customers – with interesting influences on work organization and management of workers in food distribution.